Processing Service After-Sales Guarantee
We prioritize not only processing quality but also after-sales service. We will properly resolve any product issues discovered by customers during use through rework or re-production to avoid impacting customer experience.
If customers discover any quality issues after receiving the product, including dimensional deviation, hole misalignment, thread blockage, poor assembly, and surface finish defects (such as color difference, peeling, or scratches), please contact us within 7 days. If confirmed to be our fault, we will rework or re-produce the product free of charge and prioritize production. Transportation and related costs will be borne by us.
We maintain quality inspection records for all batches of processed parts, including first article reports, random inspection results, and processing records. If necessary, customers can request a test report upon delivery to confirm product quality compliance. If any issues are discovered, they can also request the original quality inspection data for tracing and determining responsibility.
When submitting feedback, please contact our after-sales team via the designated after-sales email address, hotline, or online form on our website. Please provide clear photos, test data, relevant drawings, and other materials whenever possible. We will complete issue registration and preliminary assessment within one business day, and provide resolution suggestions and a timeline within three business days. Each after-sales issue will be followed up by a dedicated person, and the handling process and results will be fully documented.